Fay Rakoff

Fay RakoffBack-Office Efficiencies, Business Process Mapping (BPM)

Industries: All Sectors

Fay’s successful track record managing technical teams at Sun Life and in demanding 24/7 production e-commerce environments at epost, gives her the know-how to help small businesses optimize their processes for greater efficiencies.

Fay’s Expertise

Process Documentation

Do you dread training new hires? Do you wish that team members could perform repeatable functions in a timely, predictable manner?

I help organizations define and document their critical processes, for smoother, consistent execution, eliminating the guesswork.

Example of Business Process Mapping (BPM) outputs:

Process identification—attaining a full understanding of all the steps of a process.
Information gathering—identifying objectives, risks, and key controls in a process.
Interviewing and mapping—understanding the point of view and responsibility of individuals in the process and documenting all steps
Analysis—utilizing tools and approaches to make the process run more effectively and efficiently

Managing Change Deployments

Do you need to deploy multiple changes in a tight window? Does your team anticipate the what-ifs that might occur when changes go awry?

I facilitate pre-planning for smoother deployments.

From Back Office Chaos to Calm

Do you scramble to gather receipts at tax time? Have you ever run out of supplies, resulting in a missed deadline? Can you find parts when you need them?

Let me step in to bring order to your records and inventories, once and for all.

Drowning in to-dos, paralyzed by conflicting priorities, unable to see the forest for the trees?

Your priority is to be in front of your customers. Allow me to help you de-clutter your office, empowering you to calmly focus on your primary product.

Ensure Sufficient Staff Coverage

Are you expanding from the “9-5” to more than 1 daily shift? Do you have enough staff to ensure sufficient coverage, factoring in on-calls and the myriad absences that might arise?

I present alternative shift scenarios, helping your organization transition to your “new” reality.

Recognizing “Job Well Done”

Do you formally thank your clients or suppliers? How do you recognize staff for excellent work? Spreading good feelings goes a long way to lift morale.

I help create “Positivity” programs to ultimately boost the bottom line.

Fay Rakoff is available for Consulting projects and Interim assignments across Canada. She will help your organization become more efficient by sharing best business practices and procedures to empower your teams.